Return Policy

Return & Refund Policy

Last Updated: June 2026

At FirstVibeShop, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

You may request a return or refund if:

• The item arrives damaged or defective
• The item received is incorrect
• The item is significantly different from the product description
• The item is lost during transit and confirmed by the shipping carrier

To be eligible, you must contact us within 15 days of receiving your order and provide clear photos or videos showing the issue.

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind
• Ordering the wrong product, size, or color
• Minor variations in color due to screen settings
• Delays caused by customs, weather, or shipping carriers
• Items damaged due to misuse after delivery

Return Process

To request a return or refund, please contact our support team at support@firstvibeshop.com and include:

• Order number
• Description of the issue
• Clear photos or videos of the product
• Any relevant supporting information

Our team will review your request and respond within 3 business days.

Refunds

If your refund request is approved:

• Full refunds may be issued for items that arrive damaged, defective, or incorrect
• Partial refunds may be offered when appropriate
• Refunds will be returned to the original payment method

Please allow 5 to 10 business days for the refund to appear in your account after processing.

Returns to Supplier

In most cases, customers will not be required to return the item. If a return is necessary, we will provide return instructions and the appropriate return address.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, cancellation is no longer possible.

Lost Packages

If tracking shows no movement for an extended period or the package is confirmed lost by the carrier, we will investigate the issue and offer a replacement or refund when appropriate.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Email: support@firstvibeshop.com

We are committed to providing fair solutions and a positive shopping experience for every customer.